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Information for BigPond users

We have a lot of problems with BigPond users not receiving emails we send. Emails seem to end up in the users spam / junk email folders. Please follow the instructions below, which will hopefully fix this.


1.     Changes must be made using a desktop / laptop (PC or Apple OK). SAFE SENDER option detailed below may not  appear on SmartPhone / IPad / Tablet.

2.     Go to Select “Sign In”+ “Telstra Mail”

3.     Sign in using your user name ( etc – your email address) and password

4.    Go to Webmail (with me this happens direct, but maybe there will be an intermediate screen)

5.    Click on MAIL button on left, and Settings gear wheel on right

6.    Once you click on SETTINGS, left side menu will change. Select MAIL, Safe Senders

7.     In the “ADD EMAIL ADDRESS” section, type in “” (just the text, ignore the quotation marks), then click on the + ADD symbol.

8. should now appear in the Safe Senders list. At this point, things should start working OK and you should receive our MailChimp emails.

CLICK HERE to view the same instructions, in a document with pictures.

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